Wednesday, November 20, 2019

Examine the role of social media in customer relationship management Essay

Examine the role of social media in customer relationship management 02221 - Essay Example Twitter, Facebook, etc (Holzner, 2008). The complete interactions that take place through the social channels provides various information to small companies, which can be utilized to enhance their services, products, as well as overall approach towards their business (Evans, 2012). Companies are required to value social media as well as realise that it is a two-way or joint process. If they choose to utilize social media like the customer centric stage, they can’t avoid complaints or the negative comments. In reality, one in three Twitter and Facebook user consider that companies should reply to the social grievances within two hours. People have some hopes, and companies should meet those hopes or expectations. Social media is considered as the newest channel by which companies can interact with the target customers (Sponder, 2012). Customer relationship administration/management is referred to the tactics, practices, and technologies, which organizations or firms use to record, manage, and assess customer interactions or communications to drive the growth of sales by enriching and deepening relationships with their entire customer base. The systems of customer relationship management are designed in order to collect customers’ information across various channels such as company’s website, live chat, marketing materials, telephone, social media, and live chat (Boulding et al, 2005). The systems of CRM can also provide customer-facing employee detailed data, buying preferences, and purchase history. Companies need to make sure that the analysis and storage of their customer facts and data must encompass a highest degree of security against identity theft, cyber criminals as well as other violations of securities (Chen and Popovich, 2003). From the company’s viewpoint, the whole relationship includes the direct communication aspect, for example service and sales related processes, and

Monday, November 18, 2019

The buying back of shares by companies is a dangerous financial Essay

The buying back of shares by companies is a dangerous financial strategy as it increases the company's gearing ratio - Essay Example Besides increasing the gearing ratio of the company it impacts important ratios. The impact of leveraged buyback of shares on Vodafone Plc has been explained with the help of qualitative and numerical analysis. The EPS graph of the company has been shown for a five year period to highlight the rise in the earnings per share due to a stock repurchase program. The deterioration in the important financial ratios like interest coverage, return etc has also been shown with the help of suitable graphs. Introduction An announcement of a share repurchase by a company is valued highly by the market participants interpreting it as a ‘buy signal’ for its stock. So the company has good reasons to buy-back its stocks but sometimes these share buyback programs go awry. Despite the popularity of such programs as evident from the recent buyback deals there are concerns whether the firm or the shareholders derive any gains from it. One reason favouring the buyback deal is that at any poi nt of time the surplus cash lying with the management can be used for buyback of shares thereby returning the funds to the shareholders. It has been seen that idle cash makes the managers complacent so buying back of shares can be one way of instilling confidence among the investors. From the view-point of the company stock buyback results in increased Earnings per share (EPS), share price and increases the value of â€Å"executive stock options† (Ogilvie, 2006, p.51). However, the share buyback strategy can be dangerous if the company finances the buyback of equities using borrowed funds. Financing buyback using loan stock may look tempting in the short term but some years down the line the company has to pay back the loan. In the event of an economic recession the company will have to struggle with fund shortage. A rise in the share price, increase in company EPS are all good signs but not at the cost of endangering the position of the company in the future. The board of di rectors must keep the interests of the shareholders in mind while considering share buyback programs. Evidence behind share repurchases A significant research has been conducted especially in the area of share repurchases. The evidences from this research indicate that there is a strong market response on the announcement of share repurchase program. In the studies conducted by Asquith & Mullins (1983) and Damn et al (1981) it has been shown that the market responds positively to stock repurchase announcements, be it in the form of an â€Å"open market repurchase† or â€Å"a self tender offer†. There have been abnormal returns in the case of share repurchase offers. A study on long term market returns, by C.J. Loomis analysed the repurchase offers during the period 1974 to 1983. His studies revealed that the shareholders of the companies that undertook stock repurchase programs earned a compounded yearly return of 22.6% with the S&P 500 reporting a return of 14.1% duri ng the same period. Though the above evidences support a positive response to the share repurchase offers some papers some papers have highlighted the negativity associated with such programs. As per the papers against share repurchase, the stock repurchase decisions by the company manifest signs of poor financial and operating performance, in fact it signals that the

Saturday, November 16, 2019

Raymond Carvers Short Stories Mine Little Things

Raymond Carvers Short Stories Mine Little Things Analysis of Raymond Carvers Short Stories Mine Little Things The word genre is derived from the French word kind or class. Genre is a term which is used to identify a form of literature. It is widely used in rhetoric, literary theory, media theory and linguistics (Chandler). It is an elaborative classing system. There are different kinds of Genre but the one used in this story is a narrative short story (Genre Types). Essay is a short piece of writing, a literary device for saying almost everything. It can be literary criticism, political manifestos, learned arguments, observations of daily life, etc. This short story can be categorized as a dialogue essay. Critical Analysis Both the stories narrate the incidence of a fight between a husband and a wife. The reason for the discontentment is not mentioned in the story but it clearly describes the argumentative dialogues of the husband and the wife (Chandler). The arguments take hype when both start fighting for the possession of their little baby. The story starts with an angry quarrel as the man prepares to walk out of his house leaving his wife and trying to snatch his baby from the wife. Their hatred for each other demonstrates itself as a physical struggle over their baby, with each parent pulling on an arm until the baby is seriously injured (Chandler). The story Little Things is more descriptive and describes the situation more clearly. The story Mine leaves on the reader to decide certain things i.e. the reader has to make guesses after reading the story and arrive on conclusions. The second story, appealed me the most as it describes the situation in the story in a much better way and helps the reader to understand it very clearly (McDermott). The version Little Things is better than the version Mine because it is more elaborative and descriptive. It describes the emotions of the husband, wife and the baby more deeply than the version Mine. This version clearly describes the happenings in the story and the conversations between the husband the wife (McDermott). There are a few word alterations, omissions and paragraphing changes in the version Little Things, but the focus is on the beginning and ending paragraphs where the most important changes occur, which strengthen the story. It explains the emotional attachment of the parents with the baby and their fight because of this emotional relationship (McDermott). The Readers response theory can be applied for the version Mine, in which the reader has to find out the conclusion and analyze the situation, thus it requires more constructive participation form the reader. But it does not describe the situation clearly, which is a big shortcoming of this version (McDermott). The version Mine focuses on the sun and the revised version on weather, which is much broader and enables the reader to make more affiliations. It arouses the humanistic element by evoking expressions such as under the weather or heavy weather that are used to describe health in emotional agitation (McDermott) The omission of whose chubby face gazed up at them from the picture on the table is a vast improvement, as shifting the emphasis from the baby to the picture of the baby was a great mistake in the version Mine. The scuffle is over the baby and not on the picture; the shift causes a loss of momentum. In the last sentence also, shifting to passive expression strengthens the meaning (McDermott). This is a subtle change, but modifying they decide the issue to the issue was decided shows the lack of control the parents have, as they are not deciding anything. Thesis statement Based on the above discussion, following thesis can be stated: The two short stories entitled Mine and Little Things written by Raymond Carver consist of narrative genre and can be termed as Dialogue essays. The version Little Things is more appealing than the version Mine (McDermott). The two versions of the same story entitled Mine Little Things describe the situations prevailing between the husband and the wife, while they are having a feud for the possession of the baby. The version Little Things is considered to be more impressive as it is more elaborative and descriptive and describes the whole situation more clearly. It gives a better understanding of the story to the reader. It shows a clear picture of the emotions of both the husband and the wife for their baby (McDermott). Mine reflects the dramatic action of the story. This title is so explicit in representing the action, as the parents fight for the baby reminds of how children fight for their possession. On the other hand, the title Little Things is a commentary on the character of the parents for putting such selfish needs (wining possession) ahead of the babys welfare. Thus, Little Things is an improved version of Mine (Chandler). Work Cited Genre Types. 2007. http://www.falmouth.k12.ma.us/uploads/File/balancedliteracy/Genre%20Types.doc Chandler, Daniel. 2002. An Introduction to Genre Theory http://www.aber.ac.uk/media/Documents/intgenre/intgenre1.html McDermott, Steven J. Feb 2004. Storyglossia: The Art of Short Stories. http://www.storyglossia.com/blog/archives/2004_02_08_archive.html

Wednesday, November 13, 2019

Nanotechnology :: Science Scientific Nanotechnology Papers

Nanotechnology Before I can really address this topic properly I have to answer â€Å"What is Nanotechnology and why the hype?† Currently the term nano has been thrown around a lot in recent years. Mostly this is the desire of researchers to grab the research money that is out there and using buzz words do help turn heads. Nanotechnology is a grab bag of different fields of science. It takes from condensed-matter physics, engineering, molecular biology and large swaths of chemistry. Even the government was convinced by the hype to create The National Nanotechnology Initiative (NNI) is a multi-agency program intended to provide a big funding boost to nanoscience and engineering. But what constitutes nanotechnology research? Even scientists have a hard time with that question. "It depends on whom you ask," Stanford biophysicist Steven M. Block told at a symposium on nanotechnology. "Some folks apparently reserve the word to mean whatever it is they do as opposed to whatever it is anyone else does." But what most scientists seem to agree on is what is considered Nanotechnology. Which is the future manufacture of molecular size materials, devices and possible machines. On the other hand many leading scientist that are pushing for the development of nanotechnology see it as molecular manufacturing or, more simply, building things one atom or molecule at a time with programmed nanoscopic robotarms. The reason we have this great interest in using nanostructures stems comes from the idea that superior electrical, chemical, mechanical or optical properties may be achieved at these smaller scales. Also biological and medicine research in the nanotechnology area is on its way. One company, Quantum Dot Corporation, has already has been doing research in semiconductor quantum dots as labels in biological experiments, drug-discovery research, and diagnostic tests, among other applications. Nano is receiving enthusiastic scrutiny from some big companies in the Standard & Poor's 500-stock index. Led by IBM, Lucent Technologies, and Hewlett-Packard, along with Samsung and Siemens , big industrial companies are pumping significant sums into nanotech research, as are governments around the world. Buckyballs--those soccer-ball-shaped carbon molecules discovered in 1985 by a team led by Rice University's Richard E. Smalley--are roughly 1 nm in diameter. Carbon nanotubes are about 1.4 nm thick. The latest entrants: slightly fatter nanotube-like wires made from silicon, gallium nitride, and other semiconducting materials. These nanotubes are showing some of the most potential for use in both research and applications ranging from computers to ultra high strength cables.

Monday, November 11, 2019

How to Develop Self Confidence

How to Develop Self Confidence By andre7514, eHow Member boosting self confidence. User-Submitted Article Do you wanna develop more confidence? Do you wanna be comfortable with life and people? Read this article for great tips on how to be confident and become a pro at confidence. Difficulty: Moderately Easy Instructions Things You'll Need: †¢New Clothes †¢Haircut †¢Smile 1. 1 increasing self confidence everyday! Being able to become self confident can take you many places. Learn to fake a smile every time you are around people, even if you don't feel you need to. This will show people that you interested and a friendly person. . 2 wearing clothes. Keep yourself looking good, whether its making your hair look good, buying a new outfit, getting new shoes, or etc. 3. 3 build self confidence. Always, look straight ahead and do not look down, don't look around feeling self conscious of what everyone thinks. Think positive thoughts about yourself. 4. 4 confidence and self e steem. Pretend that you know the people that you meet. You can fake it until you make it! Give the impression that you are very social and love to meet people. Give the impression to people that you are a great person to be around, wherever you go.Get out there and show people how great and confident you are! www. lumosity. com Ads by Google Tips ; Warnings †¢Learn to fake a smile daily. †¢Always keep your image beautiful and updated. †¢Always look straight and think positive thoughts. Read more: How to Develop Self Confidence | eHow. com http://www. ehow. com/how_2254894_develop-self-confidence. html#ixzz16t1v2O14 How to Increase Self Confidence By cobrakai, eHow Member User-Submitted Article Self confidence is vital to be successful in a relationship, the workplace and really life in general.There's no exact way to measure self confidence, but there are proven ways to increase self confidence. Difficulty: Moderately Easy Instructions 1. 1 Change or remove the negati ve components that surround your life. Don't let others bog down your life and keep you from reaching the success you have in front of you. Recon negative environmental factors in your life that influence how you feel about yourself. Sometimes this will mean shedding bad friends from your life or even making a whole new change in your social circle. 2. 2 My next step or tool for you to become confident is to change â€Å"what you can. Looks are not as important to mature adults as many think, but what we do with our looks does matter. You may never have the celebrity looks, but you can make the best with what you were given. Go to the gym, or run, or do yoga. Anything that will make you feel better about yourself and your body. Don't complain that you have no boyfriend/girlfriend yet you're overweight or spend no time taking care of yourself. Don't do it for anyone else, do it for yourself. Self confidence will only go up if you can look in the mirror and know you're giving it your all. 3. 3 Quit procrastinating in your life.Well what does procrastination have to do with someone being becoming confident you might ask? You can't build a high state of confidence if you're stressed out because you waited to the last minute to do a college essay or pay the electric bill. There's so many examples I could point out, but the less you leave till the last minute, the more you have time for the fun stuff in life. Stress is a confidence killer. 4. 4 Buy something that makes you feel hot about yourself. You know that feeling you get when you have on a nice shirt, some nice jeans or ladies a really nice outfit that just makes you feel sexy about yourself?You wear that outfit to work, or school or with that special someone, you just feel and do better that day. That is easy self confidence. There's no need to go change your wardrobe and only buy really expensive clothes, but everyone should have one outfit that they can put on to give themselves a little extra pep in their step. 5. 5 Remember that you like yourself and you're always looking for ways to improve yourself. When I stumbled upon self compliments, I turned a new page in my quest to become a more confident person. Every day tell yourself that you like yourself or that you are a great person 10 times.EVERY DAY. It'll become habit after awhile and it'll become cemented in your sub-conscious and your self confidence will multiply by leaps and bounds. You have to like yourself first and foremost before you can care how anyone else feels about you. Just simply look at the amount of celebrities who have all the fame and money, but yet run their lives into the ground with drugs or alcohol because they dislike themselves. 6. 6 Forgive yourself and others. I had to let go of a lot of bad feelings I had about what I'd done/not done in my past and how others treated me in my past.You can't change the past and it'll only keep your progress limited if you keep harboring bad feelings. Forgive yourself an d others. Let yourself find peace and you'll make room for more self confidence in your life. Develop Confidencewww. instant-confidence. com 4 scientifically proven techniques to give you confidence and power How to Do Meditation? www. SilvaLifeSystem. com Easily Learn How to Meditate Download Free Meditation Audio Brain Testâ„ ¢www. lumosity. com Developed by Neuroscientists Improve Memory and Attention Communication Skillswww. 8ack. com Director & Executive Level – Presentation Skill Training – Dubai Ads by Google

Friday, November 8, 2019

The Power of Authority essays

The Power of Authority essays Authority is a power that has been shown through many different ways in history and in present day. In the play The Crucible Arthur Miller shows how the power of authority was shown in Salem, Massachusetts in the late 1600s. Throughout The Crucible Arthur Miller illustrates authority through the authority of the court in Salem, the authority of the Puritans church or religion, and how authority was shown through Judge Danforth. Another way that the power of authority can be shown throughout the play is through the power of the court that ruled and decided who to be convicted as a witch. The people of Salem in the play had a prodigious fear of the court in [there] country. (Hale pg.98) The fact that they had a fear of the court showed that it had authority because of the fact that the people were all afraid of the courts power. During the play the court charged and jailed many citizens on the acquisitions of being witches or being associated with the devil. When the many people were jailed there were many orphans wondering from house to house; abandoned cattle [bellowing] on the highroads; and the stink of rotting crops [hung] everywhere. (Hale pg.130) This economic breakdown of the city of Salem shows how the court had authority because it shows how the power of a small assembly of court officials can turn a city into a economic disaster all because of a court order. The court in Salem showed many people too many frightful proofs in court (Hale pg.71) which lead to the peoples believe that the their lives [rested] upon the justice of the court. (Hale pg.71) This also proved the courts authority because it allowed the people to see that the court had the power to give death warrants based on a small amount of proof. The court of Salem, in The Crucible, was one of the leaders of authority throughout the play. ...

Wednesday, November 6, 2019

Free Essays on Judy Chicago

Chicago is one of the world’s most notable feminist artists. In 1970 Judy Chicago and CalArts professor Miriam Schapiro founded the Feminist Art Program. The first project completed by Chicago and program volunteers was a work entitled Womanhouse. Chicago and her team remodeled an abondoned house and turned it into a series of environments that represented women’s traditional household roles. Chicago has chosen to present these rooms as works of installation art, using art forms typically regarded as crafts. The Womb Room is a perfect example, the walls of the room are crochet, a technique usually view as women’s art. Womanhouse is quite typical of Chicago’s work. Throught it she is examining women’s roles throughout history, and presenting it with art form pioneered by women. Soon after the completion of Womanhouse Chicago began work her most notable installation, The Dinner Party. With team of over 400 volunteers Chicago created a huge triangular dinner table, 48 feet on each side, complete with place settings, to honor women’s achievements throughout history. Again Chicago has used a typical domestic scene to present women’s history. The table has 39 place settings, each representing a goddess, historic figure, or otherwise important woman. Though many of the names are unknown to most people, Chicago believed these women should be as well known as their male counterparts. In addition to the 39 women represented with place settings, the â€Å"herratige floor† in the center of the work is covered with hundreds of names of other important female figures. Again in this work Chicago has presented traditional women’s crafts as fine art pieces. Each unique place setting in completed with embroidered table runner, and hand painted china. The china paintings, all designed by Chicago herself, feature symbolic representations of the vulva and butterflies. As you move around the table the china paintings rise... Free Essays on Judy Chicago Free Essays on Judy Chicago Chicago is one of the world’s most notable feminist artists. In 1970 Judy Chicago and CalArts professor Miriam Schapiro founded the Feminist Art Program. The first project completed by Chicago and program volunteers was a work entitled Womanhouse. Chicago and her team remodeled an abondoned house and turned it into a series of environments that represented women’s traditional household roles. Chicago has chosen to present these rooms as works of installation art, using art forms typically regarded as crafts. The Womb Room is a perfect example, the walls of the room are crochet, a technique usually view as women’s art. Womanhouse is quite typical of Chicago’s work. Throught it she is examining women’s roles throughout history, and presenting it with art form pioneered by women. Soon after the completion of Womanhouse Chicago began work her most notable installation, The Dinner Party. With team of over 400 volunteers Chicago created a huge triangular dinner table, 48 feet on each side, complete with place settings, to honor women’s achievements throughout history. Again Chicago has used a typical domestic scene to present women’s history. The table has 39 place settings, each representing a goddess, historic figure, or otherwise important woman. Though many of the names are unknown to most people, Chicago believed these women should be as well known as their male counterparts. In addition to the 39 women represented with place settings, the â€Å"herratige floor† in the center of the work is covered with hundreds of names of other important female figures. Again in this work Chicago has presented traditional women’s crafts as fine art pieces. Each unique place setting in completed with embroidered table runner, and hand painted china. The china paintings, all designed by Chicago herself, feature symbolic representations of the vulva and butterflies. As you move around the table the china paintings rise...